Terms & conditions
The fair, straightforward terms on which we provide our man-and-van, removals, clearance and waste services.
Last updated: June 2026
These terms set out the basis on which Man Van Whitley Bay provides its man-and-van, removals, delivery, clearance and waste-removal services. By booking with us you agree to these terms. They are intended to be fair and straightforward — if anything is unclear, just ask.
Quotes and bookings
Quotes are based on the information you give us about the items, addresses, access and timing. They are free and carry no obligation. A booking is confirmed once we have agreed a date and details with you. If the job on the day differs significantly from what was described — for example more items, restricted access or a longer distance — the price may need to be adjusted, and we will always discuss this with you before proceeding.
Prices and payment
We give fixed, honest prices and do not take a deposit to secure most bookings. Payment is due on completion of the job unless we have agreed otherwise in writing. We will confirm accepted payment methods when you book.
Cancellations and changes
We understand plans change. Please let us know as early as you can if you need to cancel or rearrange. Where you cancel at very short notice or on the day, having reserved our time and turned away other work, we reserve the right to charge a reasonable fee to cover our costs. We will always be fair about this.
Your responsibilities
Please make sure items are ready to move at the agreed time unless you have booked packing with us, that you have arranged any necessary parking or access permissions at both addresses, and that you have told us about anything especially heavy, fragile or awkward. Please also remove or secure any valuables, documents, medication and irreplaceable items and keep them with you.
Liability
We take great care with your belongings and handle every job professionally. In the unlikely event of loss or damage caused by our negligence, our liability is limited to the value of the affected item and is subject to these terms. We cannot accept liability for items packed by you that were inadequately protected, for pre-existing damage, for damage to items left inside furniture or appliances, or for delays caused by circumstances beyond our reasonable control such as traffic, weather or third-party delays (for example a delayed completion). We recommend you keep high-value, fragile or irreplaceable items with you and let us know in advance about anything especially valuable.
Items we cannot move or accept
For safety and legal reasons we cannot transport hazardous materials such as chemicals, fuels, gas bottles, paint or asbestos, and we cannot remove these as waste. For our waste and clearance services we operate as a registered waste carrier and dispose of items responsibly; our licence number is available on request.
Complaints
We want every customer to be happy. If something hasn’t gone as it should, please contact us as soon as possible at info@manvanwhitleybay.co.uk or on 07355 711 600 and we will do our best to put it right quickly and fairly.
General
These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights as a consumer. We may update these terms from time to time, with the current version always shown on this page.